Innerlogic

Innerlogic Terms of Use

Last updated: October 7, 2026

1. About these terms

Innerlogic is operated by Flolab Data Services Inc., doing business as Innerlogic, a company incorporated in Nova Scotia, Canada (“Innerlogic”, “we”, “us”, or “our”). These public terms explain the rules for using our website, accessing our platform, and participating in our SMS survey notification program.

Organizations using the platform do so under a separate written agreement with Innerlogic. That agreement governs their subscription, including fees, renewal, cancellation, liability, data rights, and security obligations. These public terms do not replace or amend that agreement. For customer organizations, additional contractual obligations in these terms apply only where incorporated into their agreement or separately accepted. If there is a conflict, the written agreement controls, subject to applicable law.

Receiving an invitation or completing a survey does not make a participant a paying customer or responsible for an organization’s subscription obligations. Personal information is handled as described in our Privacy Policy and applicable survey notices. SMS participation is addressed in Section 6.

2. Authorized and acceptable use

Access the platform only through an account or invitation you are authorized to use. Protect account credentials and survey links, follow applicable access restrictions, and report suspected unauthorized access to support@innerlogic.com.

Do not use our website or platform to break the law, infringe others’ rights, distribute malicious code, send unsolicited messages, gain unauthorized access, disrupt services, or bypass privacy and security controls. Do not attempt to identify survey respondents where reporting is intended to protect their identity, or use feedback for unlawful discrimination or retaliation.

We may restrict access to address misuse, unlawful activity, or security risks, subject to applicable law and our customer agreements.

3. Surveys and privacy

The organization sponsoring a survey determines its purpose, questions, recipients, participation requirements, and how it uses the results. Questions about those matters should be directed to that organization. It is responsible for providing appropriate notices and obtaining any required permissions.

Survey privacy depends on the applicable notices, reporting settings, access permissions, and information submitted. Removing names or combining responses does not guarantee that a person cannot be identified, particularly in small groups or distinctive written comments. Avoid including unnecessary names or sensitive information about yourself or others.

Our Privacy Policy explains how we process personal information and how to contact us about your rights: https://www.innerlogic.com/privacy. Agreeing to these terms does not replace any separate consent required by law.

4. AI features

Innerlogic may use AI to analyze feedback, generate summaries and reports, answer authorized users’ questions, and support coaching and action planning. Depending on the enabled features and permissions, customer documents, organizational memory, instructions, and playbooks may provide context for these functions.

We process customer information in accordance with the applicable customer agreement and Privacy Policy. We do not use customer survey content or customer-controlled personal information to train public or shared foundation models. These public terms do not grant permission for additional model training.

AI outputs may be inaccurate, incomplete, biased, or contain sensitive information. Authorized users should review outputs before sharing or acting on them. The platform does not provide legal or medical advice and must not be used as the sole basis for significant decisions about individuals, including hiring, promotion, discipline, or termination.

5. Intellectual property

Innerlogic and its licensors retain their rights in the website, platform, software, branding, and underlying technology. Access does not transfer ownership of those materials. Do not copy, resell, or exploit them except as authorized by Innerlogic or permitted by law. Customer data and customer reports remain subject to the ownership and usage provisions in the applicable customer agreement and the rights of individuals.

6. Innerlogic Survey Notifications SMS terms

Program. Innerlogic Survey Notifications sends survey invitations and reminders on behalf of participating organizations to people who opt in. Messages identify the sponsoring organization and may be sent using automated technology. The program does not include unrelated advertising.

Consent. SMS participation is voluntary and is not a condition of purchasing goods or services. Organizations requesting SMS delivery through Innerlogic must obtain each recipient’s prior express written opt-in, including electronic consent, for the identified sender and survey program. An employer’s authorization or possession of a phone number alone does not establish the recipient’s consent. Organizations must retain consent evidence and respect withdrawals.

Frequency and charges. Message frequency varies with survey schedules and reminder settings. The expected frequency or applicable message limit is disclosed when you opt in. Message and data rates may apply. Innerlogic does not charge participants a separate SMS subscription fee.

To unsubscribe, reply STOP to the number or short code that contacted you, or email support@innerlogic.com. We may send one confirmation message. You will receive no further program messages unless you opt in again through the program’s enrolment process. Opting out does not itself delete survey responses or cancel your organization’s subscription.

For help, reply HELP or email support@innerlogic.com. Tell us or the sponsoring organization if you change or give up your phone number. Delivery depends on your device and participating networks. Carriers are not liable for delayed or undelivered messages, to the extent permitted by law.

SMS privacy. Mobile numbers and SMS opt-in information are not sold or shared with third parties or affiliates for their marketing or promotional purposes. They may be processed by providers supporting message delivery under confidentiality and purpose restrictions, or disclosed where legally required. See our Privacy Policy: https://www.innerlogic.com/privacy.

7. Website information and third-party links

We aim to keep website information accurate but may update or correct it. Website descriptions do not replace commitments in a signed customer agreement. Third-party websites linked from our website are operated independently and have their own terms and privacy practices.

8. Changes and applicable law

We may update these public terms and identify the revision date above. We will provide additional notice and obtain acceptance or renewed consent where required. Updates do not retroactively change existing rights, amend signed customer agreements, or expand SMS consent.

These public terms are governed by Nova Scotia law and the federal laws of Canada applicable there, subject to mandatory rights and applicable language requirements. Disputes under a customer agreement follow that agreement’s governing-law and dispute provisions.

9. Contact

General questions and SMS support: support@innerlogic.com

Privacy and personal information: privacy@innerlogic.com